Legal & Regulatory

We comply with the Australian Consumer Law. Where goods or services are supplied in trade or commerce, consumers have statutory guarantees that cannot be excluded. These guarantees include services being provided with due care and skill, being fit for purpose and delivered within a reasonable time.

If you believe a service or product supplied by Netrolis fails a consumer guarantee, please raise the issue via Contacts. We will assess and propose remedies such as repair, re-supply, or refund in accordance with ACL.

Quotations & Acceptance: Quotes are valid for the period stated. A booking is confirmed once a signed proposal and any required deposit are received.

Pricing & Variations: Prices may vary if scope changes. We will notify clients of material or labour changes before proceeding.

Site Access & Safety: Clients must provide accurate site access details and inform Netrolis of venue rules. We follow safe rigging and workplace practices.

We process personal information to deliver services and manage bookings. Full details are in our Privacy Policy. Below is a summary of typical retention periods.

If you wish to access, correct or delete your personal data, see Privacy Policy or contact us via Contacts.

We use cookies to improve site experience, analytics and optional marketing. Manage preferences via the cookie banner. For full details see Privacy Policy.

If you have a complaint about our services, please contact us promptly via Contacts. We will acknowledge and attempt to resolve your matter within 10 business days.

If internal resolution is not reached, consumers may seek external dispute resolution services. For matters covered by ACL, you may contact the Australian Competition and Consumer Commission (ACCC) or your local state/territory consumer protection agency.

Governing law: These terms are governed by the laws of Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of Australia.