Privacy Policy

Netrolis provides floral design and related event services across Australia. This Privacy Policy explains how we handle personal information consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to interactions with our website, communications, proposals, and services. By engaging with us, you acknowledge that your information may be processed as outlined here, subject to your choices and applicable law.

Information we collect. We may collect details such as name, company, role, email address, phone number, event date, venue, style preferences, delivery addresses, and billing references. We may also record correspondence, meeting notes, and images you share for planning purposes. Our website may capture device and usage data including pages viewed, referring links, approximate location derived from IP, and browser settings. Where appropriate, we may take on-site photos or videos of floral installations for internal records and portfolio development, subject to venue rules and any written restrictions you provide in advance.

How we use information. We use information to respond to enquiries, prepare proposals, manage logistics, deliver and remove installations, coordinate suppliers, process billing, and improve our website and communications. With consent where required, we may send occasional updates about seasonal availability, design notes, or service changes. You can opt out of marketing messages at any time using the mechanism in our emails or by contacting us directly.

Sharing and disclosure. We may share information with event partners who help deliver our services, such as couriers, hire companies, rigging specialists, and venue managers. These parties are engaged to perform specific tasks aligned with your event and are expected to handle information responsibly. We may also disclose information where required by law, to protect safety, or in connection with a business transaction such as a restructure.

Cookies and analytics. Our website may use cookies and similar technologies to remember preferences, measure interest in content, and support functionality. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, yet essential navigation and access to core pages remain available.

Data storage and security. We maintain administrative and technical measures intended to reduce risks such as unauthorised access, alteration, or loss. Measures include access controls, device protections, and periodic reviews of vendor practices. While safeguards aim to provide sensible protection, transmission and storage of information carry inherent risks. Please contact us if you believe your information has been compromised so we can investigate.

Access, correction, and choices. You may request access to the personal information we hold about you or ask for corrections where details are inaccurate, incomplete, or outdated. We aim to respond within a reasonable timeframe. You may also update your marketing preferences at any time. For identity verification, we may request limited additional details before actioning certain requests.

Retention. We retain information for the period necessary to fulfil the purposes described here, comply with legal obligations, resolve disputes, and maintain accurate records. Retention periods vary depending on contractual requirements, tax rules, and operational considerations. When information is *** longer required, we take steps to de-identify or securely dispose of it.

Children. Our services are planned for event stakeholders and adult clients. We do not intentionally collect personal information from individuals under the age required for consent in your jurisdiction. If you believe a minor has provided details to us, please reach out and we will address the situation.

International considerations. We operate in Australia. Service providers engaged for communications, analytics, or storage may process information in other locations. Where this occurs, we take steps designed to support an appropriate level of protection consistent with this Policy.

Third-party links. Our website may reference venues, suppliers, or social platforms. Their policies and practices are separate from ours. We encourage you to review their terms and privacy statements before engaging with those sites or services.

Updates to this Policy. We may revise this Policy from time to time to reflect changes in law, technology, or our services. The effective date will be indicated at the top of this page. Continued use of our website or services after an update signifies that you have reviewed the new version.

Contact. For requests or questions about this Policy, please contact Netrolis at Netrolis@outlook.com or by phone at + (61) 47 385-92-01. Postal and studio visits: Unit 5, 23 Boundary Street, West End QLD 4101. We aim to respond promptly and assist with any concerns.